Frequently Asked Questions

Hospital Hours

Monday through Friday: 8:00AM – 7:00PM
Saturday: 8:30AM – 2:00PM

Closed Sundays and holidays.

Cancellation Policy

We recommend arriving at the clinic 5 minutes before your appointment time in order to update your information. If you arrive late for your appointment we cannot guarantee that your pet will be seen; we will, however, offer you the next available appointment. If you need to cancel your appointment, please call us as soon as possible to cancel or reschedule. Clients who repeatedly miss appointments will be asked to leave a deposit for all future appointments.

Admission Policy

All pets admitted to the hospital for surgery, dentistry, or grooming must be up to date with their annual check-ups and/or vaccinations. If this service was provided by another hospital, proof of vaccination will be requested at the time of booking. If you do not have the vaccination certificate, we will be happy to call the clinic where the service was provided on your behalf. This policy is important for the safety and well being of both your own pet and others in the hospital.

Emergency Care

Should your pet require after hours care, please call the Veterinary Emergency Clinic at 416-920-2002. Please do not attempt to contact us via email for emergency care. This could lead to unnecessary delays. We do not respond to emails after business hours. If you require immediate assistance during office hours, please call us at 416-537-3128.

Payment Policy

We accept cash, Visa, MasterCard and debit cards as forms of payment for services and pet supplies. Payment for services rendered is due after each appointment or when the pet is discharged from the hospital. We request a 50% deposit whenever a pet is admitted to the hospital for treatment. A written treatment plan including the anticipated charges will be provided. Please note that while we do our best to provide accurate treatment plans, it is not always possible to predict everything a patient may require while in hospital.